areaDUM FAQ's

1. What do I need to park in an AreaDUM?
To park in an AreaDUM, you just need a mobile phone. If you have a smartphone with IOS or Android, you can park by using the AreaDUM app after you register.  Alternatively, you can always use the AreaDUM by sending a text message from your mobile phone, without registering first.

2. And what about the parking disk that was used before?
It is no longer valid. Your parking will only be valid if you register via the app or by text message. These two methods replace the parking disk.

3. How does the app work?
You just have to start parking and select the code of the area in which you are parked. The code of the area is a four-digit number, which is located on the vertical sign in the area in which you are parked. You will also need this code if you prefer to send a text message.

4. Who can park in AreasDUM?
Like in the past, only vehicles shown on the sign can park in these areas: vans, lorries and mixed two-seat vehicles. Therefore, sedans and private cars cannot park in these areas, as they have the Green Areas and Blue Areas for parking.

5. Is using the AreaDUM app free?
Yes, it is totally free to download the app and to use it. However, if you prefer to send a text message, this method has a cost of €0.15 per text (sending and response).

6. Where can I use the service?
It is very important that you activate the parking from your vehicle, or standing next to it, otherwise your GPS may provide a position that does not match where your vehicle is and you could receive an invalid ticket.

7. Do I need to register to use the service?
Yes, you must register on the app, as you cannot use the service without a user account. Alternatively, if you prefer, you can use text messages, for which you don’t need to register first. You do need to provide your number plate in both cases.

8. What methods are there for registering?
You can do it from your smartphone before your first parking operation for which you are going to use the application. Otherwise, and if you prefer, you can register directly on our website from any computer.

9. Do I need to put some type of ticket on the vehicle?
No. All parking operations are registered digitally.

10. Where can I go if I have questions about how it works?
We recommend that you visit our help and support area from your user area. If the answer to your question is not there, there is a form to send us your request and we will answer within 48 business hours.