01. How can I get the ticket in the parking meter?

With the new Barcelona parking meter, all you have to do is select the corresponding fare, enter the registration number of your vehicle and make the payment.

Remember that it is no longer necessary to leave the physical ticket in your vehicle as the AREA guard performs the validation of the registration number of the parked vehicle telematically. Although, if you wish, you can print a receipt of the operation carried out.

02. The parking meter screen does not turn on.

Remember that to activate the screen you must press the 'Start' button located just below it. If, after pressing the button, the screen continues without activating, use the closest parking meter or contact customer service at 93 706 48 00.

03. Is it necessary to leave the parking ticket in the car?

With the new Barcelona parking meter, it is no longer necessary to leave the physical ticket in your vehicle, as the AREA guard performs the validation of the registration number of the parked vehicle telematically. Although, if you wish, you can print a receipt of the operation carried out.

04. I need my parking ticket. How can I print it in the Barcelona parking meter?

Once the operation has been carried out, the screen will show you the 'Print receipt' option. Select this option to obtain your printed receipt. If it has not been printed at the time, you can request a copy by contacting customer service at 93 706 48 00.

Remember that it is no longer necessary to leave the physical ticket in your vehicle as the AREA guard performs the validation of the registration number of the parked vehicle telematically.

05. I've misspelled the registration number of my vehicle. What can I do?

Remember that it is the responsibility of each user to correctly enter the registration data of the vehicle for which a regulated parking ticket is obtained. In case of writing error: if you haven’t paid yet, you can cancel and re-register; if you have already paid, you must get a new ticket with the correct vehicle registration number.

06. I mis-selected the type of parking area. What can I do?

Remember that it is the responsibility of each user to correctly select the type of parking area for which a regulated parking ticket is obtained. In case of selection error: if you haven't paid yet, you can cancel and re-submit the request; if you have already paid, you must get a new ticket with the correct type of parking area.

07. I can't pay with coins in the parking meter.

Some of the new Barcelona parking meters only accept payment by bank card. To find out where the nearest parking meter is, you can consult it in the parking meter itself, on the AREA website or you can also contact customer service at 93 706 48 00.

08. The parking meter doesn't give me the option to get a Green or Blue area ticket.

Each parking meter has configured the types of regulated parking present in its surroundings. Remember to get the parking ticket at the parking meter closest to where you have parked your vehicle.

09. Where is the parking meter number in the new Barcelona parking meters?

You can see the parking meter number by clicking on the 'Help' section at the top right of the parking meter screen.

10. As a resident, what is the maximum number of days I can pay in the parking meter?

In the parking meter you can obtain parking tickets as a resident for one day up to a maximum of 20 working days. For longer terms, you should use the ONaparcar residents app.

11. How do I get a DUM area ticket?

Activate the parking meter screen by pressing the 'Start' button and choose the 'DUM area' option. Then, enter the registration number of your vehicle and the DUM zone code in which you have parked your vehicle.

Remember that it is no longer necessary to leave the physical ticket in your vehicle as the AREA guard performs the validation of the registration number of the parked vehicle telematically.

12. I'm an apparkB user of the smou app, I have an open ticket, but I can't finish it from my mobile. What can I do?

Activate the parking meter screen by pressing the 'Start' button and select the 'apparkB' option at the top of the screen. Then, enter your smou app username and password to access and finalize your open digital ticket.

13. How can I cancel a complaint in the parking meter?

If you have a complaint notice for exceeding the regulated parking time of your ticket, you can cancel it from the parking meter for an amount of €7.

Activate the parking meter screen by pressing the 'Start' button and select the 'Undo report' option at the top of the screen. Then, enter the complaint notice number (located at the bottom right of the yellow notice) and, once validated, choose the payment method to pay the €7.

Remember that, if the complaint notice is due to lack of parking ticket, it is not possible to cancel the fine from the parking meter.

14. I can't find a parking meter in the area where I parked.

There are more than 2,000 parking meters in Barcelona's regulated parking areas. If you don't see any of them with the naked eye, you can consult the parking meter locations on the AREA website (http://www.areaverda.cat/en/map) or contact the customer service at 93 706 48 00. Remember that you can also get your Green or Blue area ticket through the smou app and your Resident area ticket through the ONaparcar residents app.

15. I have a 100% electric vehicle. Do I have to get a regulated parking ticket?

Yes, even if the vehicle is 100% electric, you must get the corresponding ticket. You have several options to do so:

  • Get your Green or Blue area ticket through the smou app and your Resident area ticket through the ONaparcar residents app.
  • Get your ticket at the parking meter. To do this, activate the parking meter screen by pressing the 'Start' button and choose the parking option in which you have parked. Then enter the registration number of your vehicle, the system will verify the ecological distinction of your vehicle and the corresponding bonus will be applied.